Child Friendly Solutions

Hello 2012, we have great expectations of you

2012-01-24T14:44:00.000+11:00

Francesca's new year's 'hope' is to give Mummy some time to work (yeah right!)

Hello, hi, happy new year!

We had a lovely break over here at Child Friendly Solutions HQ. Since we're based on Sydney's gorgeous northern beaches we don't really need to go anywhere. Beaches, cafes, galleries, markets - it's all here. Apart from a brief pre-Christmas sojourn to Melbourne, I holidayed at home, riding my new bike (an unexpected gift from the family), reading three nail-biting novels on my new e-reader, admiring the Lego work of 8 year old Jack and teaching Francesca to play with the sand, not eat it. Lovely!

We've also made some important New Year's Resolutions (well, let's just call them New Year's Hopes shall we?!)

First up, we're going to be blogging more often this year. Last year, both Kelly and I were wrangling new babies which, as adorable as they are, led to a SLIGHT downturn in productivity. Ahem. We kept up with customer orders and admin, but all the extra stuff like blogging took a backseat to feeding, changing, washing, playing, wiping up lots of mashed banana and scraping squashed sultanas off leather sofas!

So this year, now that the babies are perfectly behaved, well adjusted toddlers able to entertain themselves for hours on end (???), we will be bringing you more news and new products, helpful information and special offers.

We'll also be sharing more about our business. After all, we've been selling these simple little Play Panels for 10 years now and we're still going strong. In fact, I've been speaking to audiences about some of our successes in exporting, marketing and social media, as we've learnt a thing or two about running a small business over the years. If we can share something that helps your business, then that will make us happy!

We're also committed to improving our products and our range, to ensure that our customers are getting safe, strong, durable products that will withstand anything a Ribena-fuelled toddler can throw at them!

Stand by for a great special offer on Play Panels in February. And if you have any feedback about our website, blog or products, we'd love to hear from you.

Meanwhile, would you like to 'Like' us on Facebook? Just click here . . .

Have a wonderful 2012 everyone. My final 'hope' is that your New Year's Hopes become a reality too.

Child Friendly Solutions has been assisting Australian retailers with in-store play solutions for 10 years including Big W, K-Mart, Westpac, Toyota and Forty Winks. You can find Child Friendly Solutions Play Panels, Play Tables and other play equipment, as well as lots of information on becoming a child friendly retailer, at www.childfriendly.com.au

Retailers - How To Turn Christmas Crowds Into Lovely Sales

2011-11-17T10:19:00.001+11:00

Last year, retail guru Debra Templar was freaking everyone out on Twitter by saying how many days there were till Christmas. So she's not doing it this year because her followers were whining. They didn't want to know.

What?!

People, if you're in retail, you NEED to know. For most retailers, this is the biggest revenue period of the year and when that ticking clock winds down to midnight Christmas Eve, your opportunity to make full-priced sales is gone.

So Debra, I say bring back the ticking clock! We can handle the fear! Give us an incentive to go out today, all guns blazing, and bring in those precious sales.

Only 40 days till Christmas? Send out a catalogue.

25 days till Christmas? Put a pop-up stall at the other end of your shopping centre.

10 days till Christmas? Invite your best customers for some champagne night shopping.

And of course, now is the time to make sure you have something in store to occupy children because the mums and dads are going to knock you over in their rush to get their Christmas shopping done with kids in tow and you want them to buy from you, not your competitors down the road who are keeping the kids busy while mum and dad spend.

My article How Retailers Can Increase Christmas Sales in 3 Days will give you some great ideas on how to turn those mum and dad browsers into buyers so grab a cuppa and spend ten minutes planning how you will implement your 3 day strategy to increase sales.

Because guess what?

There are only 38 DAYS TILL CHRISTMAS!

Happy retailing :)

Child Friendly Solutions has been assisting Australian retailers with in-store play solutions for 10 years including Big W, K-Mart, Westpac, Toyota and Forty Winks. You can find Child Friendly Solutions Play Panels, Play Tables and other play equipment, as well as lots of information on becoming a child friendly retailer, at www.childfriendly.com.au

Image courtesy of chattamom.chattablogs.com

Hello New Website

2011-09-19T20:55:00.003+10:00

Well we're all very excited over here at Child Friendly Solutions HQ as we launch our gorgeous new website this week.

We've added some new products to the range, including the bObles activity animals which are perfect for waiting room and child care environments. They will also funk up a retail space beautifully!

So do come over and check out the new site. I like it so much I want to take it out for a drink AND dinner. It must be love!

Come by and say hello at www.childfriendly.com.au. Don't forget to LIKE us on our little Facebook button on the home page. That's if you like us of course (which I hope you will - we're nice!)

Child Friendly Solutions has been assisting Australian retailers with in-store play solutions for 10 years including Big W, K-Mart, Westpac, Toyota and Forty Winks. You can find Child Friendly Solutions Play Panels, Play Tables and other play equipment, as well as lots of information on becoming a child friendly retailer, at www.childfriendly.com.au

Groovy New Play Equipment & Kids Furniture

2011-04-19T10:45:00.002+10:00

Do you want to give your store or waiting room a lift? Do you? I mean, really dish up an awesome customer service experience with a cherry on top?

Then you have got to check out this gorgeous new play furniture from Denmark. And get this - it's furniture that doubles up as play equipment! I know! Amazing!

Check out the Elephant . . .

Which, when turned over, doubles up as a cool rocker . . .

And the crocodile steps which can be used as balancing beams . . .

And how about this table and chairs set . . .

that doubles up as stepping stones . . .

and a tunnel!

So how do you order? Just click here for pricing and here for an order form. Or do it the old fashioned way and call us on 02 9984 0769.

Child Friendly Solutions has been assisting Australian retailers with in-store play solutions for 10 years including Big W, K-Mart, Westpac, Toyota and Forty Winks. You can find Child Friendly Solutions Play Panels, Play Tables and other play equipment, as well as lots of information on becoming a child friendly retailer, at www.childfriendly.com.au

How Retailers Can Increase Christmas Sales in 3 Days

2010-11-01T12:56:00.007+11:00

There are many ways to increase your retail sales over the long term. A fancy new fitout, implementing a customer loyalty plan or designing a new product strategy.

But Christmas is less than 8 weeks away and there's no time. Meanwhile, there are plenty of hungry competitors looking to attract the same customers as you in the next few weeks in the race for the Christmas dollar.

So what can you do today to make sure those lovely Christmas dollars end up in your till?

The answer is to become a magnet for the 85% of women who shop with their children in tow and become a child friendly retailer.

Christmas is around the corner. These women not only want to spend, they need to spend and they need to do it efficiently and soon. Yet our research shows that 91% of them end up spending nothing because they are unable to make a purchase due to distractions from their children.

Not only that, but 93% of them said they would prefer to visit a store that provided a safe play product to occupy children. Guess where those customers are shopping? In stores that make it easier for them, providing a child friendly retail experience that minimizes distractions and maximizes their ability to spend.

So what are you doing to attract these customers into your store? If the answer is "nothing" then let me tell you how you can implement a fast strategy this week to get these women through your door and spending in your store.

Day 1 - The Play Solution

Firstly, you need to install a safe play solution somewhere in your store. It doesn't have to be large, expensive or take up too much valuable floor space. Wall mounted play panels that can be affixed to a column or in a change room are a great idea, as are smaller play maze tables that can be stored in a corner and pulled out when needed.

Forget about bringing in a few old toys from home or the local two dollar shop. They are generally not made for commercial use, are unsafe, unhygienic and a liability waiting to happen.

The most important considerations are safety and durability so go for a commercial quality play solution that has been approved by Australian Standards, such as those found at Child Friendly Solutions.

Day 2 - Train Your Staff

Many retail staffers have no idea how to approach a shopper with children in tow, perhaps because they have very little experience with children or because they think they won’t get a sale from those customers. Unfortunately this means parents can sometimes feel ignored or unwelcome.

When retail staff flip their thinking and look at these customers with new eyes, a whole new sales channel will open up.

Spend half an hour today teaching your staff these few easy tips for handling customers with children.

a. Greeting
A friendly greeting to both parent and child goes a long way towards creating a favourable first impression with the parent and doesn’t take much effort.

When you or your staff greet a child, get down to their level and say hi with a big smile, without getting too close. Children respond to a smile but shy away or get upset if you get “in their face”.

b. Use the play solution as a sales tool
Having a safe play solution in-store gives your sales team the opportunity to open a dialogue with the customer whilst simultaneously offering a greatly appreciated customer service. A good introduction might be:

“Hello, how are you. I just want to let you know we have a play panel over here which the children may like to play with while you browse.”

This is a great example of how to turn a browser into a buyer. Without the play solution, that opportunity wouldn’t exist.

A play solution keeps the parent in the store and we all know the longer a customer stays in the store, the more likely they are to make a purchase.

c. Change room antics
If the parent is trying something on, ensure the child is in the change room with him or her. Whilst it is not advisable to offer to look after the child whilst mum or dad is changing, let the parent know that you’ll cover the exits, just in case there’s an escape attempt! It’ll give them peace of mind just knowing you’re keeping an eye out.

Day 3 - Spread The Word

Now that you have a child friendly strategy in place, you need to let your customers know all about it. Here are several ways of doing that:

a. Do you have an email database of customers that you correspond with? Here’s a great reason to get in touch with them. Let all your customers know your store is now child friendly and what they can expect. Trust me, when a parent knows they will be able to shop in your store knowing their child is going to be occupied by something (anything!), they will flock to your door.

b. Put up a sign in the window telling passers-by that the store is 'child friendly'.

c. Include the 'child friendly' message in your advertising. None of your competitors will be promoting that angle, but parents will listen and respond positively to the message.

d. Contact your local paper and see if they'll run a story on the benefits of shopping at a 'child friendly retailer'. Most local papers are starving for content and welcome submissions, especially if they're daily. You can include the benefits to parents and even include a couple of quotes from satisfied customers. Feel free to use the statistics I've listed above from our research. You can find the report here.

e. Are you utilising social media? Twitter, Facebook and Blogging are all great ways of communicating with your customers so don't forget to spread the word via all that newfangled technology. You can even upload a short video of some kids playing in your store - set it to music with a couple of happy mums looking on and some crazy staff dance moves and you never know, it could go viral! Here are some great resources:

Social Media - Australian Business Women's Network (blokes welcome too!)
Facebook - Web Chameleon
Twitter - Chris Brogan
Blogging - Problogger (this man, Darren Rowse, is the god of blogging! I strongly recommend signing up for his newsletter)

So there you have it. Only 3 days to increased sales with minimum expense and time input. The edge you gain might just transform your retail revenues from good to great this Christmas!

Please drop by and let me know how you go. I'd love to hear what you implemented and how successful it was.

Child Friendly Solutions has been assisting Australian retailers with in-store play solutions for 10 years including Big W, K-Mart, Westpac, Toyota and Forty Winks. You can find Child Friendly Solutions Play Panels, Play Tables and other play equipment, as well as lots of information on becoming a child friendly retailer, at www.childfriendly.com.au

Image courtesy of thenewspaperworks.com.au

How a business owner's good intentions nearly ended in tragedy

2010-10-14T11:33:00.020+11:00

I get asked a lot about why we started Child Friendly Solutions and how we came up with the idea of a safe, space-efficient, durable Play Panel to occupy children in stores and waiting rooms.

It was actually my former business partner who spotted the market need but the story about how she did that could have ended, not in a successful business, but in tragedy.

Back in 1998, she took her 2 year old daughter shopping with her. A thoughtful store owner had supplied a box of toys for children to play with so that mothers could browse in peace for a few minutes.

In theory, this is a great idea and one we have based our entire business on for the last 10 years. Keeping children safely occupied in a store allows parents to browse and increase the likelihood of a sale.

The problem was that the play solution the store owner had come up had one critical ingredient missing. It was not safe. The box of toys contained all sorts of bits and pieces, including some very small blocks which the 2 year old girl promptly put in her mouth and began choking on.

The tiny piece of plastic lodged in her throat and, in the end, had to be removed by a doctor in the emergency department. Fortunately, the story had a happy ending, but I think we can all imagine an alternative outcome.

As a parent, this story sends shivers down my spine. As a business owner, whether of a store or a medical practice, it should send shivers down yours too.

Under Australian law, business owners are responsible for the safety of visitors to their premises. So even if an injury occurs to a child on your premises that wasn't your fault, the liability rests with you, the owner of the business. Scary, but true.

To finish the story, not only did young Kayla survive the incident and has now become a gorgeous teenager, but it prompted her mother to come up with a design for a play solution that was not only safe, but met the other requirements of business owners as well. It had to:

Conform to Australian Standards
Not take up too much (if any!) valuable floor space
Be easy to clean and maintain
Be extremely durable to withstand the daily onslaught of small, but terrifyingly tough, children.

She came up with the brilliant design of the Play Panel - the signature product of Child Friendly Solutions which has been embraced by over 2000 retail stores, medical practices, hospitals and government departments in Australia, NZ, USA and UK.

Do you have any stories of how a prospective tragedy or a bad experience turned into a great idea? I'd love to hear it. Please share your story in the comments below.

BY THE WAY 1:

It's getting uncomfortably close to Christmas and you can feel the shopping frenzy is about to hit. If you are a retailer, click here to get 5 great tips on how to take customers away from your competitors (nicely!) this Christmas.

BY THE WAY 2:
If you are looking for a safe play solution, now is a great time to visit our website and view our range. We are giving everyone who orders in the month of October a giant 400g box of those scrummy balls of yum, Maltesers, for you to share with your colleagues (or not!) Visit www.childfriendly.com.au and click on Products to view our latest range of play solutions. There's something to suit every space and every budget.

Child Friendly Solutions has been assisting Australian retailers with in-store play solutions for 10 years including Big W, K-Mart, Westpac, Toyota and Forty Winks. You can find Child Friendly Solutions Play Panels, Play Tables and other play equipment, as well as lots of information on becoming a child friendly retailer, at www.childfriendly.com.au

Retail Wonderland - Latest Retail Trends

2010-09-02T11:18:00.014+10:00

Last week I attended the Westfield sponsored seminar Retail: The New Normal and it was absolutely fantastic!

I turned up at 7am at the Sheraton in Sydney, expecting maybe 50 bleary-eyed people milling around a coffee urn, hoping to do a bit of networking and maybe get a piece of rockmelon and a muffin.

Instead, the Grand Ballroom was filled with people and the mood was surprisingly buzzy for that time of morning. There were even three types of melon and baked goods aplenty! But the best thing were the speakers, Chris Beer from Luxottica, Jon Bird from Ideaworks (whose blog posts are always fascinating insights into the latest retail trends) and Howard Saunders from Echochamber.

Now, I'd never heard of Howard before last Friday but I am now quite the fan. His presentation was entertaining, informative, inspirational and, at times, crudely hilarious, and I could have watched and listened to him for another hour as he trawled through his happy snaps of amazing retail experiences around the world. From Milan, Barcelona and Tokyo to New York, Malibu and Shanghai, he showed us retail concepts that sent shivers down my spine. And by the way, did I mention I WANT HIS JOB!

You can find a lot of the stores and retail case studies that Howard & Jon talked about here.

For example, the gorgeous Anthropologie stores (above) where their aim is to create an 'experience' for the shopper, not just a departmentalised fitout so, right throughout the store, you'll find little corners full of 'collections' of fabulous items.

And how inviting does this fitout at James Perse in Malibu Cove look? Couldn't you just imagine curling up in one of those chairs with some fabulous tome from the wall behind? This was another retail trend - creating a small, intimate, special space for the customer. And, of course, never making them feel like they have to buy something to enjoy the space.

The other key trend is to display products like an art installation. Check out the Issey Miyake store in Tokyo, where the clothes are kind of 'held up' by these strange looking steel rods. How amazingly different and unusual!

I also love the trend of customisation, like in this Levi's Vintage store where you can select a jeans pattern from 1956 and have it custom made for you in the same kind of denim from back then.

Or the Little Miss Matched stores where little girls can be 'empowered' by selecting unique combinations of socks, or even design their own in-store!

It makes me wonder what Australian retailers are doing to create amazing experiences for their customers.

Luxottica is at the forefront of these trends, creating an eyewear store that has a concierge to greet you at the door, a sports simulation room and, something close to my heart, a well-appointed, sectioned off children's play area. And do you know why they put the kids area in? Because their customers asked for it. Amazing what you can find out if you listen to your customers. Go Luxottica!

What are you doing in your store to create an 'experience' for your customers?

Child Friendly Solutions has been assisting Australian retailers with in-store play solutions for 10 years including Big W, K-Mart, Westpac, Toyota and Forty Winks. You can find Child Friendly Solutions Play Panels, Play Tables and other play equipment, as well as lots of information on becoming a child friendly retailer, at www.childfriendly.com.au

5 Mistakes Retailers Make (And How To Fix Them!)

2010-04-22T13:18:00.016+10:00

One of the most challenging (perhaps horror-filled for some!) activities is going shopping with young children in tow. You just know there will be tears. Perhaps a tantrum. And babycino froth will almost certainly be involved.

Yet every day, hundreds of thousands of parents do exactly that - shop with kids. They have to. The luxury of your very own Mary Poppins is not something the average mall-going mum can afford.

What's more, these parents are in a hurry. They want to spend. They NEED to spend. They don't have time for willy-nilly browsing and mall-meandering. So if they're in your store, then you are The Chosen Store.

There is a certain responsibility about being The Chosen Store. But there is also the most wonderful opportunity to make this parent not only a customer but a raving advocate. Because parents, particularly mothers, like to rave. And do. To anyone who will listen. The good, the bad (especially the bad) and the ugly. So if they have a good experience in your store, you will become the bee's knees to a whole lot of women you don't even know who will come flocking to your door, ready to spend. And rave.

So how can you make the most of this opportunity?

1. Don't Ignore Parents

Unfortunately a lot of retail sales staff are a bit nervous about approaching a toddler/baby toting momma and tend to simply ignore them instead. Admittedly, we parents can be quite a scary sight at times, especially if said toddler/baby is demanding donuts at full throttle and we forgot to brush our bed hair!

I'm not suggesting you use the false and inane "Hi, how are you?" which every shopper seems to hate. Or the pushy "What are you looking for today?" which makes shoppers want to put their hands over their ears and chant "Don't sell to me! Don't sell to me!"

Try to be helpful and friendly instead with a smile and "Hello. Let me know if there's anything I can help with" then fall back gracefully. Which brings me to Mistake Number 2.

2. Don't Hover

There are certain parenting methods that might seem unsavoury to others but we do them because they work. Like using spit on a finger to clean a face covered in ice-cream. Or threatening no Wiggles for a week if they don't stop whining.

Parents don't, however, want to be observed conducting these parenting techniques so best to keep a rack of clothes between you and them when you're not directly engaging with them.

3. Don't Assume

Many women who come in to your store with their children are in the market for something specific. If you have a clothing store, this could be an outfit for an event or something she needs to buy for a job interview. If that's the case, she will need your help. We all know that women are unlikely to buy something unless they can try it on so if you want that sale, you need to be prepared.

Let her know that trying clothes on is not going to be too difficult by saying something along the lines of "Hello. Just to let you know we have something for your children to play with in the change room at the far end if you feel like trying anything on."

Again, there's no pressure in this statement; you are offering a much-needed solution for a desperate mum in need of a five minute distraction so she can try something on.

And if you don't have something for kids to play with in the change room at the far end, get something!

4. Ban The One-Armed Barbie Brigade

So you're a modern retailer who is embracing the child-friendly trend by bringing in some of the toys your kids no longer play with and popping them into a milk crate in the corner. This is one of the biggest mistakes I see retailers make.

If you're going to provide a play solution, it needs to be safe and tidy. That means nothing that a child can choke on, stab themselves with or poison themselves with. A box of toys is also a constant pain in the neck for staff to tidy and can also present a litigation-worthy tripping hazard!

So invest in a good, commercial quality play solution like those we offer at Child Friendly Solutions. There's also no need to go over the top with a big floorspace-hungry play area. Simple, compact, inexpensive solutions, such as a wall mounted Play Panel in a change room or a Play Table in a corner usually work best.

5. Keeping It To Yourself

So now that you are a child friendly retailer, you need to promote yourself as such. So many times I see stores that have an excellent play solution set up but they don't tell anyone about it.

As I said earlier, mothers love to rave so take advantage of this by promoting your child friendliness in any number of ways:

Offer mothers 5 discount cards they can pass on to their friends
Incorporate your child friendly status into your promotional communications. Put a sticker on your window telling customers your store is child friendly.
Let your database know about your new in-store play solution in your next newsletter (because you do keep a database of your customers don't you!)
Generate some PR. Local papers are always looking for stories to fill their pages so contact them with your story.
Put up a notice with an offer at the local Early Childhood Centres. These places are full of mums who are all slightly bewildered about how on earth they are going to go shopping with this delightfully time-consuming newborn and a toddler at the same time! You, fortunately, have a solution.

So get on track with your child friendly retail strategy, avoid these common pitfalls, and watch your sales go up!

How Small Retailers Can Take On The Retail Giants

2010-02-18T09:34:00.005+11:00

How would you like to compete with the biggest retail chains in the country, but without the massive retail chain budget?

Toyota, Big W, Esprit, Westpac - all of them understand the financial benefit of keeping customers with children in the store or branch longer, as not only are they are more likely to spend, but they perceive better customer service and are more likely to return.

Small retailers and chains have the ability to do this too, at minimal cost (just a few hundred dollars) so it is deceptively simple to compete with the big guys and hitch your store onto the child friendly retail trend.

I am always amazed talking to retailers who say "But we don't sell things for children" or "We don't want children in our store" or the classic "We don't have parents shopping in our store."

Now, in some rare cases, this is true. I wouldn't take my toddler to Tiffany for example. Or Chanel. Heck, I don't even take myself there! My credit card wouldn't cope. Nor would my husband for that matter ("That postage-stamp sized handbag was HOW much?")

But the vast majority of retailers, from lighting stores to car dealers to clothing boutiques to vet suppliers are selling to parents, whether they like it or not. And parents, whether they like it or not, go shopping with their kids in tow. 88% of parents, in fact, go to the shops accompanied by their little darlings and 91% of them said they had been unable to make a purchase due to distractions from their children.

So my question to retailers is, do you really want to be missing out on 88% of your potential market?

Let's break that down. If one parent leaves your store every day because there is nothing to occupy their children, and your average sale is, say, $50, that's around $18,000 in lost revenue EVERY YEAR.

"Hold on," you say, "I could seriously make an extra $18,000 a year just by putting in a play solution that will cost me a few hundred bucks? I must be crazy! Bring it on. Where can I get one?!"

At least, that's what I would say if I were a retailer. And that's what the good folk at Esprit and Toyota and 700 other retailers have cottoned on to. Especially at Toyota because their average sale is more like $40,000. Even one family leaving the dealership every week without buying is costing Toyota over $2 million every year.

So I put it to you my retailing friends, whether you are selling barbeques or towels or books, the question is not "Why should I put in a play solution?", it's a resounding and very persuasive "Why haven't I?"

After all, you have at least $18,000 worth of reasons to!

You can find Child Friendly Solutions Play Panels, Play Tables and other play equipment, as well as lots of information on becoming a child friendly retailer, at www.childfriendly.com.au

Hello 2010 - Are You A Child Friendly Year?

2010-02-09T11:56:00.007+11:00

No, no, no . . . it can't be true. February already? Now listen 2010, you're messing with me. Slow down a bit. I need time to write this blog and send e-newsletters and twitter and sell play equipment to savvy retailers and clever doctors and it's impossible to do all that when you insist on marching on so quickly!

If you're like me, the year is racing past and your to-do list is already longer than the queue outside the Myer stocktaking sale a few weeks ago.

Fortunately, the Child Friendly Solutions customers are an organised bunch and we have shipped Play Panels to a lovely long list of shopping centres and medical practices and even a trotting club! I know! Apparently going to the trots is a great day/night out for the family and now you can cheer on your favourite filly at the Bankstown Trotting Club, knowing your toddler is happily and safely occupied with a Child Friendly Play Panel. Giddy up!

New Clients
The latest 'child friendly' gang include:

Shepparton Medical Centre
Mount Barker Central
Dalyellup Family Medical Centre
Monkey Mania, Chippendale
Stockland Wallsend
Stockland Glendale
Stockland Bateau Bay
Ark Vet, Lindfield
Harbour Town West Beach
Centro Toombul
Sunshine Centre, Greenacres
Alice Plaza, Alice Springs
Westfield Bondi Junction
Onslow Library
Union Street Medical Centre, Maclean
Frenchville Foodstore

Are you a twit?
Yes, we finally 'tweet'. You can find us at www.twitter.com/childsolutions. We are tweeting (hopefully!) interesting stuff every day, including retail information, parenting tips, play equipment ideas, inspirational business events I'm attending and sometimes really interesting stuff like what I'm planning to have for lunch (today it'll be tomato & onion tuna on country cheese crackers with a leftover-from-Christmas-shortbread chaser - scintillating huh?)

THE OCCASIONAL TIP - The mess-free way to keep play equipment clean & hygienic
An easy way to keep play equipment clean & hygienic is to use baby wipes! Keep a pack of wipes on hand to quickly wipe down toys or play panels after the child with the chocolate ice-cream cone has left. Quick, mess-free, disposable - love it.

If you're really serious and want the hospital grade variety, Tuffie Wipes, we just happen to sell them. These are the wipes hospitals use to get rid of germs from any and all surfaces. Click here to learn more.

And if you're really, really serious about preventing cross-infection, you should know that hospitals no longer use anti-bacterial sprays on surfaces because apparently the sprays just make the germs airborne. A simple soap-wipe gets rid of them all in one quick swoop. No fancy pants chemicals required. Good to know for home too huh?

You can find Child Friendly Solutions Play Panels, Play Tables and other play equipment at www.childfriendly.com.au

How to take customers from your competitors (nicely!)

2009-12-02T11:15:00.011+11:00

Uh oh! Here comes another pram. Yikes - and a toddler too! It's yet another parent battling to do their shopping with kids in tow.

Do your staff know how to deal with an incoming mother and her tired kids? She wants to spend. She NEEDS to spend.

So how do you and your staff ensure she spends her budget in YOUR store, rather than walking out in frustration and going up the road to your competitor.

When a customer comes in to the store with children, it is often difficult to engage them in the sales process because they are distracted by their kids. Because some sales staff believe they won’t get a sale from a customer with kids in tow, parents can sometimes feel ignored or unwelcome.

Here are a few tips you and your staff can use to make it easier for everyone when children visit the store.

1. Greeting

A friendly greeting to both parent and child goes a long way towards creating a favourable first impression with the parent and doesn’t take much effort.

When you or your staff greet a child, get down to their level and say hi with a big smile, without getting too close. Children respond to a smile but shy away or get upset if you get “in their face”.

2. Get a play solution and use it as a sales tool

Having a safe play solution in-store gives your sales team the opportunity to open a dialogue with the customer whilst simultaneously offering a greatly appreciated customer service. A good introduction might be:

“Hello, how are you. I just want to let you know we have a play panel over here which the children may like to play with while you browse.”

This is a great example of how to turn a browser into a buyer. Without the play solution, that opportunity wouldn’t exist.

A play solution keeps the parent in the store and we all know the longer a customer stays in the store, the more likely they are to make a purchase.

3. Change room antics

If the parent is trying something on, ensure the child is in the change room with him or her. Whilst it is not advisable to offer to look after the child whilst mum or dad is changing, let the parent know that you’ll cover the exits, just in case there’s an escape attempt! It’ll give them peace of mind just knowing you’re keeping an eye out.

4. Bratty behaviour

If a child starts to create havoc in your store, politely let the parent know and ask them to take the child’s hand. Unfortunately, if someone is injured in your store because of the actions of an unruly child, the liability rests with you – the store owner – so it’s in your interests to ensure the parent controls the child. Never touch a child yourself unless the parent has given you permission.

5. Fifty cent gifts for a $50 sale?

Keep a jar of little gifts you can give away to kids. Remember, they are your customers of the future so you want them to associate your store with pleasant memories. Lollies aren’t always appreciated by parents and can be controversial, but fun stickers are a good idea – kids love them and they’re inexpensive. Just make sure to get the parent’s permission as the child might be younger than you think and put them straight in their mouth!

6. A great reason to contact your customers

Do you have an email database of customers that you correspond with infrequently? Here’s a great reason to get in touch with them. Let all your customers know your store is now child friendly.

Trust me, when a parent knows they will be able to shop in your store knowing their child is going to be occupied by something (anything!), they will flock to your door.

Go on, try it. Implement some or all of these tips this week in your store. The edge you gain might just transform your retail revenues from good to great!

Michelle Barraclough is a director of Child Friendly Solutions Pty Ltd which specialises in in-store play solutions – http://www.childfriendly.com.au/
(02) 9984 0769.

New Parents Room For Centro Warriewood

2009-08-18T16:00:00.006+10:00

Child Friendly Solutions is going gung-ho on the whole parent's room thing. Loving it!

We've just helped Centro Warriewood with a mini-makeover of their two parent's rooms - new carpet, stylish furniture, a Play Panel and some funky wall art with a space theme has turned a fairly cold, clinical room into a nice little haven for parents to feed a baby while older children play safely.

Here are the before and after shots . . .

BEFORE:

Cold lino, hard plastic chairs . . . management made the wise

decision to soften the edges a little.

AFTER:

It doesn't take much to create a more welcoming look and feel.

And of course giving parents a nice environment to feed and

change little ones keeps them in the centre longer, spending,

instead of heading home.

You can find Child Friendly Solutions Play Panels, Play Tables and other play equipment at www.childfriendly.com.au

Retail Doctoring

2009-06-23T12:35:00.003+10:00

This morning found me up and about at what felt like the middle of the night but was actually 5.30am, getting ready for a business breakfast in North Sydney.

When day actually did break and I could see sufficiently to ensure I hadn't substituted eyeliner for lipstick and didn't have my dress tucked into the back of my pantyhose, I choofed off to the Harbour View Hotel to listen to some fabulous speakers on the topic of Retail Trends.

First up was Dr Sean Sands from the Australian Centre for Retail Studies, talking about the key trends that will impact the retail industry over the next ten years. You can find out more here.

The key point seemed to boil down to that ol' chestnut - LISTEN TO YOUR CUSTOMERS. Amazingly, some major retailers still don't do that.

This frustrates me no end. I often walk into stores where the manager has seen a need to occupy children so that she can keep her customers who shop with kids in the store longer. She has brought in the box of broken Lego and a few dog-eared books from home.

Why spend hundreds of thousands of dollars on a gorgeous refit when the thing that's really getting the customers in and keeping them there spending, is a box of one-armed Barbies and one-legged Buzz Lightyears?

Really, is that how head office wants to project their brand? Apparently so, judging by the number of frustrated sales staff and store managers who say that head office refuses to consider a safe, branded, space-effective play solution.

Brian Walker, the Retail Doctor, elaborated on this point by highlighting the disconnect between head office and the coal face of the retail business. Brian's a bit of a guru in the retail space, teaching retailers how to implement retail strategies that work. You can learn more about him here.

Finally we heard from Roy Tavenor from Red Design Group. He has just come back from exotic Istanbul where retailers are ripping it up with fantastic store design and a 'green' approach to retailing. Roy talked about the growth of private brands (thanks for the Aldi wine tip!) and the downsizing of the mega-store, as well as the importance of going as 'green' as possible to reduce our carbon footprint.

All up, an interesting morning and I strongly recommend, if you are a retailer, stopping by the speaker's websites and asking them for their presentation notes.

Then, because there is not a hotel on this planet that can produce a decent coffee or tea from a pot that's been on a warmer for 2 hours, I topped off my virtuous educational morning with a skim chai latte from Greenwood in the recently-awol sunshine. Luvverly!

New Play Tables

2009-06-18T13:28:00.008+10:00

That ol' saying "necessity breeds invention" has certainly been true for me this week.

I got a big order for the Ocean Maze Play Table earlier in the week from one of my corporate clients, followed a day later by an order for another 3 from another client.

But in typical Sod's Law fashion, my supplier informed me they are out of stock until mid to end of August.

After uttering a few things under my breath (like 'darn' and 'heck') I thought, rather than make my client wait, I would look for some other comparable products and found these:

Introducing the Space Maze Puzzle Table (top) and the Wire Beads Table.

Now, even though the Wire Beads Table is rather unimaginatively named (compared to the dazzling Space table) don't let the plain moniker fool you. It's a clever and funky little design. I mean, check out the multi-coloured legs for a start! Designed to attract children straight to it, and get them away from your lovely clean store displays.

Cute huh?

Now I just hope my clients think so too because (a) they're the same price as the ones I can't get and (b) they are waiting patiently in a warehouse not 5km from where I am sitting congratulating myself.

And if anyone else likes them, I'll get them on the website soon. Or if you're the type who needs instant gratification, you can contact me now and I'll give you my undivided attention!

You can find Child Friendly Solutions Play Panels, Play Tables and other play equipment at www.childfriendly.com.au

Goodbye May, Hello June

2009-06-02T10:07:00.003+10:00

Oooh, it's getting chilly here in Sydney. We're back into our boot-shod, scarf-wrapped winter clothes and have dusted off the slow cooker!

May was a wonderful month for Child Friendly Solutions with lots of fabulous new clients coming on board including:

K-Mart

Dept of Community Services - Muswellbrook

Dept of Immigration & Citizenship

Erina Fair Medical Care

Great Southern GP Network

Icon Medical

Ingle Farm Shopping Centre

Redland Bay Early Education Centre

White Retail Group

Westfield Warrawong

And welcoming back some 'old' clients stocking up on 'new' child friendly products:

Cockburn Gateway Shopping City

Westfield Belconnen

Westfield Hornsby

GPT Casuarina Square

Royal Children's Hospital Brisbane

It's funny, but we always thought with this business that we would be constantly seeking out new clients because our play equipment is the sort of thing clients would only buy as a 'one-off'.

Yet, we find that many clients come back to us for new products or because they've expanded and need new Play Panels.

And now that we've been in business for 10 years, we're delighted to find that when old Play Panels wear out from so much child-love, our clients return to us for new ones, so delighted have they been with the durability of the product over a long period of commercial use.

We were always a tiny bit scared that we'd run out of customers one day, but I'm proud as punch to see our existing clients returning.

You can find Child Friendly Solutions Play Panels and other play equipment at www.childfriendly.com.au

Moving

2009-05-20T12:37:00.007+10:00

Is there a more hideous process than moving house?

Yes! Moving office as well.

And of course, in the middle of everything, Child Friendly Solutions experiences an unprecedented demand for play equipment. It's like some kind of twisted version of Murphy's Law, but bringing lots of good things all at the same time.

Obviously I'm not complaining. With the recession in full swing (or is it?) all new business is welcome.

Meanwhile, I've decided to create a little 'zen' corner in our office, in the hope that our good fortune continues and that pesky little recession scuttles off to wherever it came from.

My good friend Charle gave me this little stone goddess for my birthday two years ago. She also gave me an introduction to National Australia Bank and we have helped kit out several of their branches with Play Panels.

Now that's the kind of friend a girl in business needs! Spiritual inspiration and the slightly more 'earthly' inspiration of a flesh & blood client!

Say A Few Words

2009-04-21T15:53:00.002+10:00

Have you ever been in a change room, when at the exact moment you are clad in only bra & knickers (mismatched of course) and maybe even a pair of knee-hi stockings just to complete the look, your toddler escapes under the door and makes a run for it?

We’d love to hear about your experiences shopping with children - the good, the naughty, the downright awful! You’ll always find a sympathetic ear here at the Child Friendly Solutions blog.

Click on the Comments link below and tell us all your most hilarious, frustrating or just plain hideous story about shopping avec enfants!

You can find Child Friendly Solutions Play Panels and other play equipment at www.childfriendly.com.au

Free Report - Increase Sales With A Child Friendly Approach

2009-04-21T15:49:00.004+10:00

If you’re a retailer experiencing tough times, here are some sobering statistics that could help you.

Research shows that 85% of parents shop with their children in tow BUT 91% of them experience difficulty making a purchase due to their kids distracting them?

That means that a significant number of your customers are potentially walking out the door, without making a purchase, just because dear little Johnny and darling little Jane aren’t occupied and are bugging mum and dad for a donut.

How does that translate into lost sales in your business? If you lose $100 in sales a day from these customers, that equates to over $35,000 in lost sales each year.

Ouch.

Fortunately, it doesn’t take a huge amount of time or money to keep those mums and dads in your store spending. You just need a safe, space-effective play solution and a few tips on how to maximise sales, all of which you can find right here in our Free Report.

Happy reading!

The Child Friendly Army

2009-04-21T15:40:00.004+10:00

I received a lovely call from my friend Leonie last week saying she’d just been to the dentist and seen a Child Friendly Solutions Play Panel in the waiting room, keeping two toddlers (and their mums) very happy.

She sounded so excited to find one of my company’s products out there, in the real world, being used by real people, although I put her excitement partly down to the hysteria of actively ignoring her impending root canal.

But seriously, this is one of the best parts of having your own business; knowing that you are providing a product or service that is really helping people and making their life a little bit easier.

We often receive emails from grateful parents thanking us for helping to inject a little sanity into their shopping excursion or trip to the doctor as their children are safely and quietly occupied by play equipment that they know is safe, like this one from Kim, who saw our Play Panels at her local doctor’s surgery:

The Play Panels were MARVELLOUS. They kept my kids entertained during the
gruelling wait.

And that's what put a spring in my step today!

You can find Child Friendly Solutions Play Panels and other play equipment at http://www.childfriendly.com.au/

All About Child Friendly Solutions

2009-04-21T14:47:00.003+10:00

Hello there,

Lovely to meet you.

I'm the owner of Child Friendly Solutions, a business that was founded in 1999 to help retailers keep the little darlings who go shopping with their mums and dads safely occupied in stores (without the use of strong rope and/or metal cages!)

Since then, we have sold over 5000 play solutions to nearly 700 retail stores, shopping centres, medical practices, hospitals, pubs, clubs and government offices around Australia, NZ, the UK and the good ol’ USA (pleeeease fix your currency soon!)

And me? I’m a Melbourne-bred, Sydney-converted former marketing consultant who loves kids, but can see (with the exceptional clarity that can only be borne of knock-down-drag-em-out experience) the pitfalls of shopping with them. Hence, Child Friendly Solutions!

Happy reading and let’s start talking. I’d love your feedback on any post that rings your bell or gets you hot under the strap of your baby bag!

Michelle Barraclough :)